Editing Ticketing Systems (section)

== Introduction ==
A help desk system is a way to organize different tasks into "tickets". If you're new to IT, you might not know why it's called a ticket. Back in the early days, if you had an issue and needed support, you'd write your request down on a slip of paper. Someone at the help desk would take this slip and put it into a queue for the techs. That slip of paper was a ticket and the terminology has stuck around into modern times.

If you have not worked in IT or worked in a small organization, you might not have used a ticket system before. Having one in your home lab is a great way to get practice with ticketing systems. You can log issues with your homelab, fix them, and then document them. If you feel real adventurous, make your family submit tickets to fix their tech ;)