Editing Ticketing Systems (section)

== Solutions ==

{| class="wikitable"
|+Help Desk Solutions
|-
! scope="col"| Vendor/Link
! scope="col"| Cost/License
! scope="col"| Notes
|- style="vertical-align:top;"
|[https://www.spiceworks.com Spiceworks]||FREE / Proprietary||Available in cloud only. Old version of on-prem is insecure and no longer developed.
|- style="vertical-align:top;"
|[https://www.osticket.com osTicket]||FREE / GNU/GPL||Self-hosted, PHP/MySQL, if you know or learn PHP it's easy to customize. Has AD/LDAP plugin for authentication.
|- style="vertical-align:top;"
|[https://www.manageengine.com/products/service-desk/ ManageEngine ServiceDesk Plus]||Free/Paid / Proprietary||Standard version is free for up to 5 techs. Installs as a free trial of Enterprise
|-
|[https://www.supportpal.com SupportPal]
|$249.95 annual / Proprietart
|Self-hosted, PHP/MySQL. Source code is encoded with Ioncube. Extending this system requires use of the API.
|}